Book your adventure with complete peace of mind.
Our 100% no-risk money-back guarantee makes your experience completely risk-free.
Our Risk-Free Policy
We are so confident you'll love your adventure on the Vjosa River that we offer a straightforward, risk-free guarantee. If your plans change or you're not completely satisfied with your experience, simply ask for your money back.
No explanations needed, no hoops to jump through. You request the refund, you get it. It's that simple.
Request a Refund Anytime
We've made requesting your refund as easy as possible. Our team is available to assist you through any of these channels:
Frequently Asked Questions About Refunds
Refunds are processed immediately on our end. It typically takes 3-5 business days for the funds to appear back on your credit card or PayPal account.
No. Our guarantee is "no questions asked." While we always appreciate feedback so we can improve, you are not required to provide a reason to receive your full refund.
Our free cancellation policy applies to changes made up to 24 hours before the scheduled tour time. Cancellations within this 24-hour window are typically non-refundable as we have already reserved your spot and equipment.